Remote Support

Use Expert Live Support today! Get fast and unlimited support from our technical and clinical remote engineers using InSite™ or Augmented Reality

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Get fast and immediate support

54%

of issues are resolved Remotely*

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Maximize equipment usage and uptime

33%

of security concerns stem from outdated software**

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Have peace of mind knowing your equipment is in expert hands

15

minutes or less is all it takes for our Remote Apps & engineers to connect nowadays*

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Keep your system up to date seamlessly

15+

of experience with highly specialized experts from GE HealthCare.

*GE HealthCare internal data from 2023
** Bad User Practices Caused 41% of Medical IoT Security Issues in 2017,” Brandon Vigiarolo, techrepublic.com/topic/security/ // gehealthcare.co.uk

Connect your system to InSite™ to benefit from Expert Live Support at its full capacity

Thanks to InSite, you can:

  • Superior technical support - the quality of technical support is better when you give remote access and control of your system to a GE HealthCare expert. This way, they can find, diagnose and repair problems in a faster and more efficient way.
  • Enhanced clinical performance - Automated software updates help to avoid recurring issues and ensures you always have the latest software on your system.
  • Protect your device security - With timely Windows OS updates directly on your system, there are less security threats.
  • Enhanced clinical application support - Increase asset utilisation and staff productivity by allowing a GE HealthCare expert to take remote control of your system, and provide clinical application support, such as preset optimisation and application related trouble shooting.

We could also provide remote support through augmented reality thanks to STAR App. The advanced functionalities listed above with InSite™ cannot be provided through the STAR App.

STAR is Your Digital Companion for Ultrasound GE HealthCare Consoles

remotesupport-info

  • Elevate your expertise with augmented reality

    Discover the fundamentals of ultrasound with STAR.
    Guide yourself with AR and explore our extensive education solutions.

  • Benefit from Expert Live Support

    Do you have an application or technical question?
    Raise your request through the STAR App and we will provide live remote assistance.

  • Access all in one from your smartphone

    Find all the support and information you need in one place to master and care your GE HealthCare Console.
    Navigate through quick tips to keep your system at its best level of performance.

The privacy and security of your practice and your patients is controlled. We follow GDPR law and we are ISO 27001 certified

You have the possibility to connect your system by yourself!

Please, follow these two steps:

Step 1 Network Settings

Step 2 Please follow the instructions of this video (please note that the procedure in this video does not apply for Spain or Portugal).

Click here to get access to these videos also in Spanish, Polish, Geman, French

If you face any problem to connect, feel free to contact us. If you don’t have one of the above system and would like to connect, please contact us